Storage Hackney Terms and Conditions for Services
These Terms and Conditions set out the basis on which Storage Hackney provides storage, removal, packing, and related services. By making a booking, using our services, or accessing our facilities, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below.
Customer means the person, company, or organisation that books or receives services from Storage Hackney.
Services means any storage, removal, packing, handling, transport, loading, unloading, or related services provided by Storage Hackney.
Goods means the items, belongings, furniture, and any other property entrusted to Storage Hackney or handled by Storage Hackney when providing the services.
Agreement means the contract between Storage Hackney and the Customer, incorporating these Terms and Conditions and any written quotation or confirmation of booking.
Working Day means any day other than a Saturday, Sunday, or public holiday in England.
2. Scope of Services
Storage Hackney offers domestic and commercial storage services, together with associated removal, collection, delivery, and packing services within our normal operating area. Any additional services requested by the Customer that are not set out in our quotation or confirmation must be agreed by us in writing and may incur additional charges.
We reserve the right to refuse to provide services where, in our reasonable opinion, it would be unsafe, unlawful, or otherwise inappropriate to do so, including where access is inadequate or the goods are unsuitable for transport or storage.
3. Booking Process
3.1 Quotations
Any quotation provided by Storage Hackney is based on the information you give us about the services and the goods, including but not limited to property access, parking, volume or weight of goods, and any special handling requirements. Quotations are normally valid for a limited time period as stated in the quotation. If no period is stated, the quotation will be valid for 30 days from the date of issue.
3.2 Placing a Booking
A booking is made when you accept our quotation or otherwise confirm that you wish to proceed, and we issue a written booking confirmation. The Agreement comes into effect at the time we send this confirmation. We may refuse a booking at our discretion, in which case we will inform you as soon as reasonably possible.
3.3 Customer Obligations on Booking
The Customer is responsible for ensuring that all information provided during the booking process is complete and accurate. This includes the addresses for collection and delivery, the description and quantity of goods, access details such as lifts, stairs or restrictions, requested dates and times, and any other relevant information.
If the information you provide is incomplete or inaccurate, we may adjust our charges, amend the services, or, where necessary, cancel the booking in accordance with these Terms and Conditions.
4. Payments and Charges
4.1 Prices and Estimates
All prices are stated in pounds sterling and are exclusive of any applicable taxes unless otherwise specified. The price for the services will be as set out in the quotation or as otherwise agreed in writing. Where an estimate is based on approximate volume or time, the final charges may be adjusted to reflect the actual work carried out.
4.2 Payment Terms
Unless otherwise agreed in writing, payment for removal services is due in full in advance of the scheduled service date. Storage fees are payable in advance for each storage period, which may be weekly, monthly, or as agreed.
We may require a deposit at the time of booking. Any deposit will be deducted from the total amount due. If you fail to pay any amount when due, we may suspend or cancel the services and may deny access to stored goods until payment is made in full.
4.3 Late Payment and Interest
Where payment is not received by the due date, we reserve the right to charge interest on any overdue amounts at the statutory rate applicable under English law. We may also charge reasonable administration fees for the costs incurred in recovering overdue sums.
4.4 Review of Charges
For ongoing storage services, our charges may be reviewed periodically. We will provide you with notice of any change in storage fees before they take effect. If you do not accept the revised charges, you may terminate the storage service in accordance with the cancellation provisions below.
5. Cancellations and Amendments
5.1 Customer Cancellations
You may cancel or postpone the services by giving us written notice. Any cancellation or postponement may be subject to charges, which reflect the time at which we receive notice and the costs we have incurred in preparing to provide the services.
As a general guideline, where notice is given more than a certain number of Working Days before the scheduled date, cancellation charges may be reduced or waived. Where shorter notice is given, including on the day of service, we may charge up to the full amount due for the services.
Specific cancellation fees and notice periods will be stated in your quotation or booking confirmation. If they are not specified, we will apply fair and reasonable charges based on the circumstances.
5.2 Amendments to Bookings
If you wish to amend your booking, such as changing the date, address, or the quantity of goods, you must inform us as soon as possible. We will use reasonable efforts to accommodate the change, but cannot guarantee availability. Changes may result in adjustments to the price. Where a requested amendment cannot be accommodated, you may cancel the booking in accordance with this clause.
5.3 Cancellations by Storage Hackney
We may cancel a booking or suspend services where:
You fail to make any payment when due.
We do not receive adequate information or cooperation from you.
Access to the premises is unsafe or significantly different from that described at the time of booking.
Weather conditions, road closures, or other events outside our reasonable control prevent us from providing the services safely or at all.
If we cancel due to our own fault, we will refund any amounts already paid for services that have not been provided. We will not be liable for any indirect or consequential losses resulting from such cancellation.
6. Customer Responsibilities
The Customer is responsible for:
Ensuring that sufficient and safe access is available at collection and delivery addresses.
Obtaining any parking permissions, permits, or approvals required for our vehicles to operate lawfully and safely.
Ensuring that goods are properly packed, labelled, and prepared for removal or storage, unless we have agreed to provide a packing service.
Removing and safely disposing of any prohibited items and waste not accepted under our services or relevant waste regulations.
Complying with all applicable laws, including those relating to the transport and storage of goods, hazardous materials, and waste.
7. Items We Do Not Accept
We do not accept responsibility for, and may refuse to handle, store, or transport:
Perishable goods or items requiring controlled temperature.
Hazardous, flammable, explosive, or toxic materials.
Illegal items, contraband, or items obtained unlawfully.
Animals, plants, or living organisms.
Cash, jewellery, watches, precious metals or stones, securities, or other high-value items, unless expressly agreed in writing.
If such items are included without our knowledge or consent, we will not be liable for any loss or damage to them and we may arrange for their removal or disposal at your cost where required or permitted by law.
8. Waste Regulations and Disposal
Storage Hackney operates in accordance with relevant UK waste and environmental regulations. We are not a general waste carrier or disposal service unless expressly agreed as part of a specific service.
You must not present general household waste, construction waste, hazardous materials, or prohibited items for removal or storage as part of our standard services. Where we agree to remove certain unwanted items, this will be limited to agreed types of goods and subject to applicable regulations.
Any disposal service we provide will be carried out in a lawful manner and may incur additional charges. You remain responsible for any waste or prohibited items that you attempt to pass to us in breach of these Terms and Conditions, and you may be liable for any resulting costs, fines, or claims.
9. Liability and Insurance
9.1 Our Liability for Loss or Damage
We will exercise reasonable care and skill in providing the services. However, our liability for loss of or damage to goods is subject to the limitations set out in this Agreement.
We will not be liable for loss or damage arising from:
Your failure to pack goods safely and adequately where we have not provided a packing service.
Wear and tear, deterioration, or inherent defects in the goods.
Changes in atmospheric conditions, humidity, or temperature.
Acts or omissions of the Customer or any third party.
Events beyond our reasonable control, such as adverse weather, traffic delays, or public disturbances.
9.2 Limits on Liability
Unless otherwise agreed in writing, our total liability for any claim arising out of or in connection with the services, whether in contract, tort, or otherwise, shall not exceed a reasonable limit per consignment or per storage unit, reflecting typical cover for domestic and light commercial removals and storage. Specific limits, if applicable, will be stated in your quotation or booking confirmation.
We will not be liable for any indirect or consequential loss, including loss of profits, loss of business, loss of opportunity, or emotional distress.
9.3 Customer Insurance
You are strongly advised to arrange appropriate insurance cover for your goods during removal and storage. If we offer or facilitate insurance, the terms and conditions of that policy will be provided separately and will form a separate contract between you and the insurer.
10. Access to Stored Goods
Access to stored goods is subject to our operating hours and security procedures. You must comply with any reasonable instructions given by our staff when accessing storage facilities. We may require proof of identity and may refuse access where we are not satisfied that the person requesting access is authorised.
If you fail to pay storage charges or other sums due, we may exercise a lien over the goods and may, after giving appropriate notice, sell or dispose of some or all of the goods to recover amounts owed. Any surplus proceeds after deduction of costs and charges will be made available to you.
11. Events Beyond Our Control
We will not be liable for any delay or failure to perform the services where such delay or failure results from events or circumstances outside our reasonable control. These may include, but are not limited to, extreme weather, fire, flood, accident, road closures, mechanical breakdowns, industrial disputes, public emergencies, or acts of public authorities.
Where such events occur, we will use reasonable efforts to minimise disruption and to resume services as soon as feasible. If the period of disruption is substantial, either party may discuss alternative arrangements or cancellation on fair and reasonable terms.
12. Complaints and Disputes
If you have a concern or complaint about the services, you should raise it with us as soon as possible, providing full details and any supporting information. We will investigate the matter and aim to respond within a reasonable time, seeking to resolve the issue amicably.
Where a dispute cannot be resolved through our internal procedures, either party may seek to use alternative dispute resolution or may pursue legal remedies through the courts, subject to the governing law and jurisdiction provisions below.
13. Data Protection and Privacy
We will collect and process personal information about you in order to manage your booking, provide services, process payments, and communicate with you. We will handle your personal data in compliance with applicable UK data protection laws and in accordance with our privacy practices as made available to you.
14. Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. For ongoing storage arrangements, we will notify you of any material changes to these terms, and continued use of our services after such notification will constitute your acceptance of the amended terms.
15. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.
16. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services provided by Storage Hackney, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
By placing a booking or using the services of Storage Hackney, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
