Hackney Storage Service Terms and Conditions

These service terms and conditions set out the basis on which storage services are provided by Hackney Storage. By making a booking, paying a deposit, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before reserving any space or arranging collection. These terms apply to all customers using our storage services, including short-term and longer-term arrangements, unless we agree otherwise in writing.

1. Definitions and scope. In these terms, “we”, “us”, and “our” refer to Hackney Storage. “You” and “your” refer to the person or business making the booking and any person authorised to use the storage space. The term storage unit includes any locker, room, container, cage, or other space made available for storage. The term stored items refers to any goods, belongings, materials, or property placed with us under the booking. These terms are intended to govern the relationship between the customer and Hackney Storage for the duration of the booking and any related services, including access arrangements and handling of items.

2. Eligibility and authority. You confirm that you are at least 18 years old and legally able to enter into a binding contract. If you are booking on behalf of a company, partnership, trust, or other organisation, you confirm that you have authority to bind that entity to these Hackney Storage terms. You also confirm that all information provided during the booking process is true, complete, and up to date. We may request identification, proof of address, or other information to verify your identity and authority before confirming a booking or granting access to a storage space.

3. Booking process. Bookings may be made through our approved channels and are subject to space availability. A booking is not confirmed until we have accepted your reservation and, where applicable, received payment of the required deposit or first charge. The booking details will normally state the unit size, service start date, term, fees, and any special conditions. You are responsible for checking that the space is suitable for your needs, including size, access requirements, and permitted uses. Any estimate or suggestion provided by us is based on the information supplied by you and is not a guarantee that the unit will fit all items you intend to store.

4. Commencement of service. The storage agreement begins on the date agreed in the booking confirmation, or on the date you first take possession of the storage unit if earlier. If you do not commence use on the agreed date, charges may still apply. We may refuse entry or delay access if mandatory identity checks have not been completed, if payment has not been received, or if we reasonably believe that the booking information is inaccurate or incomplete. Any keys, access devices, codes, or passes issued remain our property or are otherwise controlled by us and must only be used by authorised persons.

5. Booking changes. Requests to change the size of the unit, service term, access arrangements, or other booking details are subject to availability and may result in revised fees. We may also need to update the terms where a change affects risk, handling requirements, or compliance obligations. If you ask us to add collections, removals, or other support services, those services may be charged separately and may be subject to their own conditions. We reserve the right to decline changes if they are not operationally feasible or if they would place us in breach of law or regulation.

6. Fees and payments. All fees are payable in advance unless we agree otherwise. Charges may include storage rent, administration charges, deposits, late payment fees, replacement charges for lost access devices, and any reasonable costs incurred in handling non-compliant items. Prices may be quoted exclusive or inclusive of taxes depending on the service description, and any applicable taxes will be added where required by law. You must pay by the payment method accepted at the time of booking or by any other method we authorise. Failure to make payment on time may result in suspension of access, restriction of services, or termination of the agreement.

7. Deposits and recurring charges. Where a deposit is taken, it is held as security for your performance under the agreement and may be used to cover unpaid charges, cleaning, damage, disposal, or other sums owed by you. Unless otherwise stated, recurring fees are billed in advance on the due dates set out in the booking. If you continue to use the unit after the end of a fixed term, you may be charged on a rolling basis at the applicable rate. We may adjust recurring charges by giving reasonable notice where permitted by law or by the booking terms.

8. Late or failed payment. If any payment fails, we may attempt to collect it again and may charge a reasonable administrative fee to cover processing costs. If payment remains outstanding, we may suspend access to the storage unit, issue a default notice, and take steps to recover the debt. You remain liable for all charges until the agreement ends and all items are removed, even if access is suspended. Any collection activity will be carried out in a lawful and proportionate manner. Interest, where permitted, may accrue on overdue sums at the rate stated in the booking or, if none is stated, at a reasonable commercial rate allowed by law.

9. Cancellations and cooling-off. If you booked as a consumer and the contract was made at a distance or off-premises, you may have cancellation rights under applicable consumer law, including a possible 14-day cooling-off period, subject to any legal exceptions where the service starts during that period at your request. If you cancel after the service has started, you may be charged for the period used and for any work already carried out. If you are a business customer, any cancellation rights will be those expressly set out in the booking confirmation or agreed in writing. In all cases, cancellation must be made in the manner we specify and is only effective when received by us.

10. Ending the storage agreement. You may end the agreement by giving the notice required in your booking terms and by removing all items from the storage unit by the end of the notice period. We may end the agreement by giving you reasonable notice, or immediately where there is a material breach, unlawful conduct, non-payment, safety risk, or use of prohibited items. On termination, you must return all access devices and leave the unit clean, empty, and in the condition in which it was provided, fair wear and tear excepted. Charges continue until the unit is fully vacated and inspected, and all sums owed are paid.

11. Refunds. Any refund will depend on the service used, the notice given, and whether any costs or liabilities remain outstanding. Refunds are not automatically available for unused days, partial months, or early departure unless the booking terms or mandatory law provide otherwise. Where we agree a refund, we may deduct administration costs, unpaid charges, and any reasonable costs incurred as a result of your booking. Refunds are normally made using the original payment method where practicable, but we may use another lawful method if necessary.

12. Liability and risk. You store items at your own risk. While we will take reasonable care in providing the service, we do not insure your goods unless expressly stated otherwise. You are strongly encouraged to obtain appropriate insurance covering theft, fire, water ingress, accidental damage, pest damage, and other risks relevant to your stored property. To the fullest extent permitted by law, we are not liable for loss or damage arising from matters outside our reasonable control, including but not limited to natural events, power failure, public utility issues, criminal acts by third parties, or any breach by you of these terms.

13. Our responsibility. Nothing in these Hackney Storage service terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Subject to that, our total liability arising out of or in connection with the service will be limited to the amount you paid for the affected storage period or such other amount as may be stated in your booking confirmation. We are not responsible for indirect or consequential losses, loss of profit, business interruption, loss of opportunity, or loss of goodwill.

14. Customer responsibilities. You are responsible for packing, labelling, and securing your items appropriately for storage. Fragile goods, perishable goods, and items requiring climate control must be packed and stored in a manner suitable for their nature. You must not overfill the unit, obstruct access, or place items in a way that creates risk to others or to the premises. You must notify us promptly of any damage, incident, or concern affecting the stored items or the storage space. You are also responsible for ensuring that any person you allow access to the unit follows these terms and any site rules we apply from time to time.

15. Prohibited items and waste regulations. You must not store items that are illegal, hazardous, explosive, flammable, toxic, corrosive, radioactive, contaminated, or otherwise dangerous. This includes waste that is subject to special handling rules, such as asbestos, chemicals, oils, batteries, medical waste, or sharps, unless we have expressly agreed in writing and all legal requirements are met. You must also not store stolen goods, counterfeit goods, live animals, plants that may spread pests, or any item that may create a nuisance or breach regulatory obligations. Any waste disposal or removal of abandoned goods will be handled in accordance with applicable environmental and waste regulations, and you may be charged for the full cost of lawful disposal, collection, transport, sorting, and associated administrative work.

16. Environmental and housekeeping requirements. You must keep the storage unit free from rubbish, loose packaging, and materials that could attract vermin or create fire risk. All items must be stored in a safe and orderly manner. If your stored goods leak, spill, smell, or otherwise create a hazard, you must remove or remedy the issue immediately upon request. We may take reasonable action to protect the premises, other customers, and our staff, including isolating the unit, arranging cleaning, or disposing of unlawful waste where required by law. Any costs reasonably incurred by us for compliance, cleaning, decontamination, or lawful disposal may be recovered from you.

17. Access, inspections, and security. We may require reasonable notice for access outside standard hours or for supervised entry where safety, security, or operational needs make this necessary. We may inspect the storage unit with reasonable notice, or without notice in an emergency, suspected breach, or where we reasonably believe unlawful or unsafe items are present. We may use CCTV, alarms, locks, or other security systems to protect the premises. However, no security system can eliminate all risk, and you remain responsible for the nature and value of the goods you choose to store.

18. Default, abandonment, and lien. If you fail to pay sums due, fail to remove items at the end of the agreement, or otherwise breach these terms, we may exercise any rights available to us under contract and law. This may include retaining access devices, refusing entry, charging storage beyond the expiry date, and, where lawful, exercising a lien or similar right over the stored items until all sums owed are paid. If items are left uncollected after termination or appear abandoned, we may give notice requiring collection and may then sell, dispose of, or otherwise deal with the goods in a lawful manner after the required period and process have been followed.

19. Data and records. We may hold records relating to your booking, identity, payments, access, and communications for administration, legal compliance, debt recovery, and service management. We will handle personal data in accordance with applicable data protection law and any privacy information provided separately. If you supply information about another person, you confirm that you have the authority to do so and that the information is accurate. You should keep your own records of what is placed into storage, especially for items of value or items with serial numbers.

20. Changes to these terms. We may update these terms from time to time to reflect operational changes, legal requirements, or improvements to the service. The version applying to your booking will normally be the version in force at the time the agreement was made, unless a later change is required by law or is not materially adverse to you. If a change is significant, we will take reasonable steps to give notice before it takes effect. Continued use of the service after a notified change will be taken as acceptance of the updated terms where permitted by law.

21. Events beyond our control. We are not liable for delay or failure to perform our obligations where caused by an event beyond our reasonable control, including fire, flood, storm, labour dispute, transport disruption, utility failure, pandemic restrictions, government action, or other similar events. If such an event affects the service, we will take reasonable steps to minimise disruption and resume performance as soon as practicable. Either party may have rights to suspend or end the agreement if the event continues for an extended period, subject to applicable law and the specific booking terms.

22. Complaints and dispute handling. If you have a concern about the service, you should raise it promptly so that we can review the issue and, where appropriate, attempt a practical resolution. Any complaint should be supported by relevant information, including dates, photographs, or records where available. We may ask for reasonable evidence before accepting responsibility or offering a remedy. Nothing in this clause affects your statutory rights. If a dispute cannot be resolved informally, it will be handled under the governing law and jurisdiction set out below.

23. Governing law and jurisdiction. These terms and any dispute or claim arising from them, whether contractual or non-contractual, are governed by the law of England and Wales. If you are a consumer, you may also benefit from mandatory legal protections available in your place of residence. Subject to those protections, the courts of England and Wales will have exclusive jurisdiction over disputes arising from or in connection with these storage services. This applies to the interpretation, performance, breach, or termination of the agreement and to any claim for damages, debt recovery, or enforcement.